tinkerboy Return & Replacement Policy
At tinkerboy, we’re dedicated to providing you with quality parts for your projects. We understand that sometimes a product may not work as expected right out of the box.
Our policy is simple: We only accept returns and offer refunds or replacements for items that are defective upon arrival.
What to do if you receive a defective item:
1. Contact Us Promptly: Please email us within 14 days of receiving your order.
2. Provide Proof: In your email, please include:
• Your order number.
• A clear description of the defect.
• A photo or short video showing the issue. This helps us understand the problem and process your request quickly.
Our Promise to You:
Once we receive your email and verify the defect, we will happily offer you one of the following two options:
• A Full Refund: We will issue a full refund for the defective item to your original payment method.
• A Free Replacement: We will send you a brand new, working replacement for the defective item, at no additional cost to you.
Please Note: What We Cannot Cover
Because of the nature of our products, we cannot accept returns, issue refunds, or offer replacements for:
• Items where you have changed your mind.
• Items that were damaged due to user error, incorrect installation, or “tinkering” accidents.
If you have any questions about this policy, please don’t hesitate to contact us!